Most Asked Questions

Everything you need to know

Yes, our team can help with orders and enquiries over the phone.

You can call us Monday to Friday, from 9:00 am to 5:30 pm, on 091 444 760 or 01 443 8858.

If you contact us outside these hours, please place your order online or leave us a message, and we’ll follow up when we’re back.

We don’t offer collection, but you’ll find a selection of ECOFUEL™ products available in B&Q stores for local pick-up.

ECOFUEL™ products are available online at ecofuel.ie for home delivery. You’ll also find a selected range of our products stocked in B&Q stores across Ireland.

Availability can vary by store, so we recommend checking with your local B&Q for specific products.

In some cases, small changes can be made before an order is scheduled for delivery.

Once an order has been scheduled and routed, we’re not able to change delivery dates or times. We also can’t guarantee delivery on a specific day or within a specific time window.

Keeping routes fixed helps us deliver reliably for everyone, especially during our busiest weeks.

We offer nationwide delivery across Ireland. The delivery method used depends on your order size and weight.

Smaller orders may be delivered by our in-house Final 40FT® service, where items are delivered using a hand trolley. Larger orders, including pallet quantities, are delivered by trusted third-party carriers as kerbside pallet deliveries.

Delivery methods are assigned automatically to ensure safe and efficient delivery. You can find a full breakdown of each service on our About Delivery page.

Send us a message

Need help?

Need help or ready to order?

We’re here to make things easy. Whether you’ve got a quick question or need help choosing the right fuel, our team’s on hand and happy to help.

📞 Monday–Friday, 9 am to 5.30 pm

+353 91 444 760
+353 1 443 8858
+353 21 234 7799

Where to buy

Find ECOFUEL™ at your local B&Q.

From weekend fires to serious cooking, you’ll find the fuels you trust, sustainably sourced, clean-burning, and ready to go.

Look out for Oak Wood BundleBox®EcoBriquettes™Pinikay Heat LogsKiln-Dried KindlingOrganic Lumpwood Charcoal, and Forno1889® Beechwood Pizza Briquettes built for 500°C and bold flavour.

Our Locations

Notice:
Our Ware+Store® in Galway is currently closed for walk-ins and collections. Online orders and nationwide delivery remain fully operational.

📍 Address:
Unit 7, Miller’s Hall
Western Distributor Road
Knocknacarra, Galway
H91 TD0F

🕒 Customer Support Hours:
Monday to Friday — 9:30 a.m. to 6:00 p.m. (Closed on weekends and public holidays)

📞 Tel: +353 91 444 760

Notice:
Our Ware+Store® in Dublin is currently closed for walk-ins and collections. Online orders and nationwide delivery remain fully operational.

📍 Address:
Unit 28, Orion Business Campus
Northwest Business Park
Dublin
D15 NH05

🕒 Customer Support Hours:
Monday to Friday — 9:30 a.m. to 6:00 p.m. (Closed on weekends and public holidays)

📞 Tel: +353 1 443 8858